1. Who we are & what we do
At Shoutout ("Shoutout ", "we ", or "us "), we help you grow your product by incentiving your users to promote you. Shoutout products are self service and users solely determine and are responsible for what and how their customers’ data is collected.
2. Scope of this privacy policy
We at Shoutout know you care about how your personal information* is used and shared, and we take your privacy seriously.
This Privacy Policy applies to Account Data that we gather when you are accessing or using our Services, but not to the practices of companies we don’t own or control, or people that we don’t manage. We gather various types of Account Data from our users, as explained in more detail below, and we use this Account Data internally in connection with the provision of our Services, to allow you to set up a user account, to contact you, to fulfill your requests for our products and services, and to analyze how you use the Services. In certain cases, we may also share some Account Data with third parties, but only as described below. We do not knowingly collect or solicit personal information from or about anyone under the age of 13 or under the age of 16 in countries subject to the EU General Data Protection (the “GDPR”).
Account Data: Information pertaining to the Account owner, including name, email, address, billing information.
Business Data: Information generated either by the Account Owner (and its Authorized Users) or Shoutout, where such Business Data does not include any personal Customer Data.
Customer Data: Information related to the identity and identification of a client or customer of the account owner, including name, address, etc. that is used for client relationship management purposes.
3. Updates in this privacy policy
We update our policies from time to time, so we may need to change the Privacy Policy as well. But we will alert you to changes by placing a notice on our website or via other services such as sending you an email and/or by other means. Please note that if you’ve opted out from receiving legal mails from us (or you haven’t shared your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is collected.
4. What information do we collect?
Required Cookies. These cookies are required to enable core site functionality.
Functional Cookies. These cookies allow us to analyze site usage so we can measure and improve performance.
Targeting cookies. These cookies are used by advertising companies to serve ads that are relevant to your interests.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. For Google’s use of cookies, you can use the opt-out page at www.google.com/privacy_ads.html. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
C. Information collected by account owners for their customers
Account owners own all their Business and Customer Data. Depending on how the Account Owner and their Authorized Users choose to use the software, Customer Data may include certain personal information relating to the customers and clients of the Account Owner. Account Owners manage all Customer Data, as well as the users who create, manage, distribute, or report any Business Data generated by the Services. Shoutout acts as a conduit between different platforms and does not save any data from Salesforce, Slack, Microsoft Teams and Google Calendar for any account unless specifically requested by the account owner for performing certain analytical functions as a part of our Services.
5. Security of the user information
Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Account Data by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. We endeavor to protect the privacy of your account and other Account Data we hold in our records, but unfortunately, no provider can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information. However, we’ve taken measures, including encryption of your License Materials, to limit the impact of any such factors. If you notice a security breach or a security vulnerability on our website, please report it immediately at team@shout-out.co
6. How do we use the collected information?
As mentioned above, we use the information that you share with us for operating, improving, understanding and personalizing our services.
These might include:
Creating and managing your profiles
Communication related to services
Contact regarding services, updates and offers
Provide support and assistance for the Services
Meet contract or legal obligations
Respond to user inquiries
Fulfill user requests
Comply with our legal or contractual obligations
Resolve disputes
Protect against or deter fraudulent, illegal or harmful actions
Enforce our Terms of Service
Discover and fix bugs and errors
Make product improvements
7. In what case might we share the collected information?
We might share your Account Data when we believe might be necessary to:
Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies
Protect us, our business or our users, for example to enforce our terms of service, prevent spam or other unwanted communications and investigate or protect against fraud
Maintain the security of our products and services
We might also share Account Data when necessary to provide you with a product or service you have requested. These parties might include
Any of the sub processors including AWS, Google, Stripe, and Slack
Third-party business partners who you access through the Services
Other parties authorized by you
8. Your rights regarding personal data
You have certain rights with respect to your Account Data, including those set forth below. For more information about these rights, or to submit a request, please email team@shout-out.co . Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision.
In some cases, we may also need you to provide us with additional information, which may include Account Data, if necessary to verify your identity and the nature of your request.
Access:
You can request more information about the Account Data we hold about you and request a copy of such Account Data. You can also access certain of your Account Data by going to your account settings.
Rectification:
If you believe that any Account Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by going to your account settings.
Retention:
90 days from end of contract
Erasure:
You can request that we erase some or all of your Account Data from our systems.
Withdrawal of Consent:
If we are processing your Account Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Account Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
Portability
You can ask for a copy of your Account Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
Objection:
You can contact us to let us know that you object to the further use or disclosure of your Account Data for certain purposes, such as for direct marketing purposes.
Restriction of Processing:
You can ask us to restrict further processing of your Account Data.
Right to File Complaint:
You have the right to lodge a complaint about Shoutout’s practices with respect to your Account Data with the supervisory authority of your country or EU Member State.
9. Contact us
If you have any questions about any of the topics above, please reach out to us at team@shout-out.co.
